This is a translation for information; the German version is authoritative.
Consumers have a right of withdrawal as follows.
Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party other than the carrier designated by you took possession of the goods. For several goods in a single order delivered separately, the period starts on the day on which you or a third party other than the carrier designated by you took possession of the last item.
To exercise your right of withdrawal, you must inform us (Jost Niemann, trading as “Toasted”, Rudolf-Diesel-Straße 5, 26135 Oldenburg, Germany, phone: +49 (0) 151 72209149, email: info@toasted-official.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
You can also exercise your right of withdrawal online at konto.toasted-official.com/widerrufen (link “Withdraw from contract” at the bottom of every page of our shops). If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without delay, containing the content of your withdrawal declaration and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us (Jost Niemann, trading as “Toasted”, Rudolf-Diesel-Straße 5, 26135 Oldenburg, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal expires early for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. For us, this applies in particular to condoms whose packaging has been opened.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Jost Niemann, trading as “Toasted”, Rudolf-Diesel-Straße 5, 26135 Oldenburg, Germany, email: info@toasted-official.com:
- I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()
- Ordered on () / received on ()
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
Version: 19 October 2026
